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Complete Trust Solutions


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Complete Trust Solutions

During my tenure with various banks I observed that many customers face problems while dealing with their banks but do not know how to get proper advice for their problems. I also observed that bank staff is not fully trained to solve many issues to the full satisfaction of their customers.


Generally the following areas were identified where additional and better information and assistance is required:

  • Type of Bank accounts to suit the customer.
  • Documents required to open an account.
  • Settling disputes with the Banks.
  • Dealing with an unauthorized debit.
  • Immediate steps to be taken in case of any fraudulent transaction in a customer's bank account.
  • Fraudulent ATM transaction.
  • Role and powers of the Ombudsman.

Further, I have also observed that with the advancement in technology, it’s increasingly easy for criminals, either independently or in organized gangs, to manipulate personal and financial documents and take undue benefit to cheat people and take away the money from their accounts fraudulently. When you approach the Bank, they simply put all the blame on your ignorance and refuse to play a part in reversing any such acts.


A significant amount of fraud is due to counterfeiting through desktop publishing and copying to create or duplicate an actual financial document. It can also happen through chemical alteration, which consists of removing some or all of the information from the financial instrument and manipulating it to the benefit of the criminal. Victims also include financial institutions and corporate. 


After completing my last formal engagement as a full time employee of a leading bank, I wanted to use my experience to be useful to those who need such information or clarification on financial transactions or want to solve disputes of such nature with the Bank. The creation of COMPLETE TRUST SOLUTIONS is a result of this mission I have embarked on.  We provide all types of information and assistance for various issues mentioned above to the complete satisfaction of our customers.


My first publication "FENCE THE FRAUD" provides guidance to the readers to understand the use of various banking instruments while performing day to day transactions and a guide to prevent and have recourse to any frauds. My book is available for purchase on various websites:


https://notionpress.com/read/fence-the-fraud


Also available on Amazon, Flipkart, Infibeam and various other online shopping websites. Search for Fence the Fraud